Terms of Service

Last updated: 4 March 2026

1. Acceptance of Terms

By accessing or using VisaFlow ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. These terms apply to all users, including registered migration agents, their staff, and any clients who access the client portal.

2. Description of Service

VisaFlow is a software-as-a-service (SaaS) platform designed for Australian registered migration agents to manage their visa application practice. The Service includes client management, document storage, application tracking, compliance tools, and related features as described on our website.

3. User Responsibilities

As a user of the Service, you agree to:

  • Maintain valid registration with OMARA (Office of the Migration Agents Registration Authority) if you are providing immigration advice
  • Provide accurate and current information when creating your account
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized access to your account
  • Use the Service in compliance with all applicable Australian laws and regulations
  • Not use the Service for any unlawful purpose or to provide unlawful immigration advice
  • Not share your account access with unauthorized individuals

4. Subscription and Payments

Access to the Service requires a paid subscription after the initial trial period. By subscribing, you agree to:

  • Pay all fees associated with your selected subscription tier
  • Provide valid payment information and authorize recurring charges
  • Accept that subscription fees are billed in advance on a monthly or annual basis
  • Understand that fees are non-refundable except as required by Australian Consumer Law

We reserve the right to change pricing with 30 days' notice. Price changes will take effect at your next billing cycle.

5. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You acknowledge that:

  • You are responsible for ensuring you have appropriate consent to store client data in the Service
  • You will comply with the Australian Privacy Principles when handling personal information
  • We store data on servers located in Australia
  • We implement reasonable security measures but cannot guarantee absolute security

6. Intellectual Property

The Service, including its design, features, and content (excluding your data), is owned by VisaFlow and protected by Australian and international intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service without our written permission.

You retain all rights to the data you upload to the Service. By uploading content, you grant us a limited license to store, process, and display that content solely for the purpose of providing the Service.

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice when possible. We are not liable for any loss resulting from service interruptions, including those caused by factors beyond our control.

8. Limitation of Liability

To the maximum extent permitted by Australian law, VisaFlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim arising from the Service shall not exceed the fees you paid in the 12 months preceding the claim.

The Service is a tool to assist your practice. It does not provide legal advice and is not a substitute for professional judgment. You remain solely responsible for the immigration advice you provide to clients.

9. Termination

You may cancel your subscription at any time through your account settings. We may suspend or terminate your access if you violate these terms or fail to pay fees. Upon termination, you may request an export of your data within 30 days. After this period, your data may be permanently deleted.

10. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes become effective constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales. Nothing in these terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law.

12. Contact

For questions about these Terms of Service, please contact us at:

Naveen Gugulothu
Email: naveen@quantrex.com.au
Phone: 0466 300 421
Address: Sydney, NSW, Australia